FAQs

What does standard shipping cost?

US$6.99 below US$50; free on orders of US$50 or more. Local-currency equivalents apply.

When will my order ship?

Within 3 business days after payment confirmation. Transit time depends on destination and shipping method.

How do I request a return?

Email us within 30 days of receiving your order. Non-quality return postage is paid by the customer; we cover defective or incorrectly supplied goods. Approved refunds are issued within 7 business days to the original payment method.

How can I reach you?

Email support@neleora.com or call +86 198 3892 9764. Customer support is available 24/7.