Shipping & Delivery

Standard shipping

Orders below US$50: US$6.99. Orders of US$50 or more: free standard shipping. Local-currency equivalents apply where available. Any separate express option and its price are shown at checkout.

Processing and delivery

We process and dispatch orders within 3 business days after payment confirmation. Transit estimates depend on the destination and chosen shipping method; consult the delivery information shown at checkout or contact us before ordering. Processing time is separate from transit time. Estimates are not guaranteed arrival dates.

Available destinations and delivery options are confirmed at checkout. Any applicable taxes or duties are displayed or explained during checkout; contact us if you need clarification. Check your delivery address before completing an order. Contact support promptly for a delivery problem.

Legal Business Information

Neleora is operated by Hefei Kaizai Technology Studio (Sole Proprietorship)

Legal Business: Hefei Kaizai Technology Studio (Sole Proprietorship)

Registered Address: Office 1101, Furong Building, No. 9 Suixi Road, Shuanggang Subdistrict, Luyang District, Hefei City, Anhui Province, China

Registration No.: 91340103MAKKJ9HE24

Phone: +86 198 3892 9764
Email: support@neleora.com
Customer Support: Available 24 hours a day, 7 days a week.